> > > > okay I'm having problems in general, I tried to go up the stairs in a certain location and I keep getting an error message saying something about registration....
> > >
> > > not sure if this will help but I am currently workin on fq
> >
> > Is "kate" the exact screenname you're using for this game? If not, post it here so Sam or grem can get into your game file.
> >
> > And the contents of the error message might help, too.
> >
> > -Mandi
>
> Well I was at the volcano area...clicked to go upstairs and well it told me this:
> Error
>
>
> --------------------------------------------------------------------------------
>
> If you were attempting to register for the game, you chose a nickname already in use. Please choose another and try again.
>
> If you were attempting to log into the game using a nickname you had already registered, then the password you entered was not correct. Please try again. If you have forgotten your password, send email to adventure@rinkworks.com, and your password will be mailed to the address you registered under. In your email, be sure to specify what your nickname is and which game you need the password for.
>
>
> --------------------------------------------------------------------------------
> Back to the Adventure Games Live home page.
>
> Just confused....

Unfortunately, when you see that message, your game file has been erased. It happens at random and can occur while playing any of the AGL games. In the past Sam has been able to restore saved games from his web host's backups, but even in that case, players lose whatever progress has been made since the backup was made. Hopefully a reliable safeguard against this kind of file deletion will be found eventually.